Flow outcomes in genesys cloud

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August undefined, 2024

WebAug 6, 2024 · HI Jonathan Iniitalize Flow Outcome isn't a new option. The new item that's been added is for outcome milestones. Previously you could initialise the flow outcome, then set the result of that outcome later in the flow (by default, incomplete = failed if you don't set a successful outcome result somewhere). WebFeb 23, 2024 · If you have flow outcomes defined in Admin, and you use the Initialize Flow Outcome and Set Flow Outcome blocks in the Architect flow, then the "ivr" participant for your inbound call that passed through that Architect flow will contain the "flow" and "outcomes" properties in the conversation details, even when using just an interval.

Genesys Cloud CX - Genesys

WebJul 27, 2024 · 1: Have you considered using outcomes instead of the data action? If you initialize an outcome and the caller hangs up before the set outcome action, the outcome would be reported as failed. We even have specific views for that. Genesys Cloud Resource Center Add a flow outcome - Genesys Cloud Resource Center WebIn Architect flows, only the last 20 milestones per outcome and the last 100 milestones per flow is reported in analytics. To add a flow outcome, follow these steps: Click Admin. … dustin overby

Genesys Cloud CX - Genesys

WebNov 9, 2024 · With Genesys Cloud CX, you can do flow reporting and use flow outcomes to report on chatbot intents. See the Flows Performance Summary view and use flow outcomes statistics to help you determine performance issues for specific chatbot flows, and gather data about self-service success. Use the chatbot flow data to improve … WebNov 9, 2024 · Voicebot integration within Genesys Cloud CX enables customers to utilize NLU within inbound synchronous customer interaction flows. ... Administrators and contact center managers use flow outcomes to gather data about self-service success. This information helps determine how well Architect flows service the customer interaction … WebGenesys Cloud flow outcome. API Usage. The following Genesys Cloud APIs are used by this resource. Ensure your OAuth Client has been granted the necessary scopes and permissions to perform these operations: GET /api/v2/flows/outcomes; POST /api/v2/flows/outcomes; cryptology filter

Flow Outcomes - Cross Flow - Architect - Genesys Cloud …

WebJul 11, 2024 · If a customer still needs to speak to an agent, Genesys Designer offers great routing capabilities like ability to route to last agent customer spoke to, or to a skill or even using Predictive Routing which pairs the callers with an agent to maximum specific business outcomes. Genesys Designer also offers very powerful analytics to allows ... WebNov 21, 2024 · Architect. We are new to Pure Cloud and trying to setup a flow to mirror our PureConnect IVR. We need to determine if a call disconnects as a audio file is being played. if so we want to set an attribute. what we have is Step 1 - set an attribute to 'False' - then go to an audio step 2- then go to set attribute step 3 to 'true'. that means the ... dustin morrow finwayWebGenesys Cloud flow outcome. API Usage. The following Genesys Cloud APIs are used by this resource. Ensure your OAuth Client has been granted the necessary scopes and … dustin mullin clay center ks

"WebFor more information, see Set Flow Outcome action in the Genesys Cloud Resource Center. Finally, consider the following refinements to improve the quality and maintainability of your call deflection experience: Replace TTS with professionally recorded prompts. Move the parameters (such as your From: SMS number and M.me link) to a data table in ... " - Flow outcomes in genesys cloud

Flow outcomes in genesys cloud

ICYMI: Genesys Cloud CX Feature Releases for May …

WebNote: If the name changes, the existing Genesys Cloud IVR config will be dropped and recreated with a new ID. This can cause an Architect Flow to become invalid if the old flow is reference in the flow. Optional. closed_hours_flow_id (String) ID of inbound call flow for closed hours. description (String) IVR Config description. WebSep 28, 2024 · Now with greater ability to predict actions, automate journeys in real time and drive toward outcomes, Genesys Cloud AI Experience makes it possible for any organization to orchestrate people ...

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WebMar 27, 2024 · Flow outcomes / milestones are scoped to the flow instance in which they are running. When it comes to a common module, everything should continue to … WebJan 23, 2024 · Hi all, I'm trying to work out how to 'count' calls being routed via various IVR options. Inbound and outbound (transferred) calls. I'm new to Purecloud and previously used Cisco UCCE. Cisco used 'Call Types' (counters) which were inserted into a script at either the start or transfer point. Reporting was easy to seclect the Call type, date etc.

WebMay 22, 2024 · The Flows Performance Summary view displays statistics, including flow outcomes, for calls that enter an Architect flow. These statistics can help supervisors determine performance issues with a specific flow and gather data about self-service success. The view only includes flow outcomes that are in the divisions the user is … WebOct 21, 2024 · I have an idea and a request into Genesys to allow Flow Outcomes to be defined at a Menu selection, but that might take a while. In the meantime, use a Task as the menu selection, put the Flow Outcome in the Task and route as you would in the Menu. ... (Genesys Cloud), ICCE Principal Technology Consultant Genesys-----Original Message …

WebJun 10, 2024 · Milestones are points in the flow which emit reporting details. We can use milestones to do more fine-grained reporting than what we can today with entry/exit and flow Outcomes reporting. Milestones are not scoped to (belong to) Outcomes, but instead are independent entities. However, when you insert a Milestone into a flow you must … Webgenesyscloud_ flow_ outcome genesyscloud_ group genesyscloud_ group_ roles genesyscloud_ idp_ adfs genesyscloud_ idp_ generic ... Genesys Cloud outbound Call Analysis Response Set. API Usage. The following Genesys Cloud APIs are used by this resource. Ensure your OAuth Client has been granted the necessary scopes and …

WebMar 27, 2024 · Flow Outcomes - Cross Flow. Hi, we have an IVR Flow that is currently working fine, we have added Flow Outcomes and Milestones to report results. Keeping it simple. (Flow 1) Option 1 - Make a Payment - ... Initialise Flow Outcome. Triggered Flow - (CM) Common Module collects Payment Amount. Passes to (SF) Secure Flow - Collects …

dustin morrow linkedinWebMar 18, 2024 · For more information about working with flows, see Manage flows. To see the view, click Performance > Workspace > Flow Outcomes . This view does not update automatically. To see the most current data, click Refresh . To save the view with your … These views show information about multiple flows or flow outcomes. You … For example, an inbound or outbound flow handles a call after it has been … Important: Before you use this action, make sure to create flow outcomes in the … The name of the flow outcome. For more information about flow outcomes, see … The Flows Performance Detail view displays statistics, including flow … The Flows Performance Summary view displays statistics, including flow … dustin mendez married to wife and kidsWebJul 19, 2024 · But for this you could just Set Flow Outcome to Success, assuming you have setup a Flow Outcome. So in your menu, option 2 set it to a Task rather than a transfer to ACD. Then in the task, add the Set Flow Outcome, select the Flow Outcome created, and set to success, then add the transfer to ACD action below that.----- cryptology for computer encryptionWebJun 9, 2024 · Milestones enable more granular reporting for flow outcomes so that you can build reporting around the customer journey. For more information, see Add a flow milestone and Add Flow Milestone action. This feature requires one of the following subscriptions: Genesys Cloud User 1, Genesys Cloud User 2, or Genesys Cloud User 3. cryptology for dummiesWebJun 16, 2024 · Genesys continues to improve the native analytics capabilities in Genesys Cloud CX and enhance APIs available for customers who want to directly consume analytics data. Flow Outcome … cryptology for beginnersWebSep 28, 2024 · Genesys Cloud AI Experience simplifies how organizations deliver and improve bespoke end ... automate journeys in real time and drive toward outcomes, Genesys Cloud AI Experience makes it possible for any organization to orchestrate people-centric experiences at scale, fostering long-lasting relationships. ... the new Genesys … dustin morscheck tooltownWebGenesys provides NLU and predictive AI capabilities that create experiences customers love. Genesys IVR technology connects voicebots, reusable modules and back-end systems to resolve issues more efficiently. Using predictive routing, you can transition IVR or self-service interactions to the best agent, giving your customers faster resolutions. dustin nickerson twitter